Resolved -
The issue has been resolved, and all affected services are operating normally. We have verified system stability and will continue to monitor as part of our standard operational processes.
Jul 16, 06:15 PDT
Update -
Update: Ingestion has been restored across all endpoints and is operating normally. We are continuing to monitor the system closely to ensure ongoing stability.
Jul 16, 04:54 PDT
Monitoring -
Ingestion is back to normal on our India endpoints, both SDK and API. For the other regions too, ingestion has started albeit slower than usual. We are monitoring the ingestion performance.
Jul 16, 04:32 PDT
Update -
Ingestion is back to normal on our SG endpoints, both SDK and API. Work is in-progress for the other regions too.
Jul 16, 04:09 PDT
Update -
We have implemented an alternate approach on our EU endpoints to restore ingestion. SDK ingestion has started on the region now. The other regions too will follow.
Jul 16, 03:30 PDT
Update -
We are continuing to work on a fix for this issue.
Jul 16, 02:00 PDT
Identified -
Ingestion across all our regions is currently impacted due to issues at AWS CloudFront.
We are working with AWS and also on alternate ways to get ingestion back up.
Please expect an update in the next hour.
Jul 16, 01:59 PDT