This incident has been resolved and all the services are back to normal and the delay is cleared for the affected hosts completely.
Posted Feb 29, 2024 - 00:31 PST
Monitoring
The degraded performance issue is resolved. And ingestion of data is getting cleared for the affected instances. We are monitoring the situation and will update here when all delay is cleared.
Posted Feb 29, 2024 - 00:19 PST
Update
We are upgrading the issue to impact: Major as this is affecting the dashboard logins, trigger campaigns and delayed ingestion.
Posted Feb 28, 2024 - 23:48 PST
Investigating
We are experiencing degraded performance on some of our IN (instances). Data ingestion will be delayed and some of the campaigns will be running slow/delayed. Dashboard queries will be slow. We are currently investigating the incident and will update here in the next 30 minutes.
Posted Feb 28, 2024 - 23:35 PST
This incident affected: India (API Ingestion, SDK Ingestion, SFTP Imports, Dashboard Reports, Campaign Delivery).