This incident has been resolved and all endpoints are back to normal. Data ingestion has resumed to normal.
Posted Dec 20, 2022 - 11:59 PST
Monitoring
Our India API endpoints are back to normal and we are monitoring the system for some time.
Status update: All our endpoints (SDK as well as API) are up for India and Europe. We will observe this for some time before closing the incident.
Posted Dec 20, 2022 - 11:16 PST
Update
We are continuing to work on a fix for this issue.
Posted Dec 20, 2022 - 10:46 PST
Update
India SDK endpoints are back to normal and the data is getting processed.
We are currently working on India API endpoints and the service is partially back to normal and currently exhibiting degraded performance. We are working on this and will update the status here soon
Posted Dec 20, 2022 - 10:45 PST
Update
We are taking more time to identify the exact issue with India endpoints that is causing the downtime. Thank you for your patience and we will continue to update the progress here.
Posted Dec 20, 2022 - 09:18 PST
Update
Europe endpoints are back to normal and the data is getting processed.
We are currently working on India Endpoints and will update the status here soon.
Posted Dec 20, 2022 - 08:29 PST
Identified
The issue has been identified and a fix is being implemented. We will update the progress in the next few minutes.
Posted Dec 20, 2022 - 07:54 PST
Investigating
We are currently investigating an issue that is causing degraded performance/partial outage on our Europe and India SDK and API Endpoints. Please note that our SDK has a built-in retry mechanism and the traffic will come back to normal when the issue is resolved. This will also affect the action-based (trigger) campaigns/journeys. We appreciate your patience and we will continue to update the status here.
Posted Dec 20, 2022 - 07:13 PST
This incident affected: India (API Ingestion, SDK Ingestion) and Europe (API Ingestion, SDK Ingestion).