Some of our users are not able to login on EU1 due to underlying Cloudflare issue

Incident Report for CleverTap System

Resolved

We have bypassed Cloudflare for now and dashboard logins are working fine.
Systems are back to normalcy. We are keeping a watch on Cloudflare status before moving back the traffic via Cloudflare.

Posted Sep 15, 2024 - 22:25 PDT

Monitoring

Cloudflare is facing issues with its European endpoints. Some of our customers were not able to login to the dashboard.
Campaigns/exports/ingestion is working as normal.
We have bypassed Cloudflare and directly routed the traffic to our endpoints. The dashboard is working now.
We will update this incident shortly.

Posted Sep 15, 2024 - 22:07 PDT

This incident affected: Europe (Dashboard Reports).