We are experiencing downtime on our Europe SDK endpoint

Incident Report for CleverTap System

Resolved

This incident has been resolved and SDK ingestion has resumed to normal.

Posted Feb 28, 2023 - 20:57 PST

Monitoring

We have deployed the changes which resolved the issue with our Europe sdk endpoint. The ingestion is coming back to normal and we are currently monitoring the system.
We will observe this for some time before closing the incident.

Posted Feb 28, 2023 - 20:44 PST

Investigating

We are currently investigating an issue that is causing outage on our Europe SDK Endpoint.
Please note that our SDK has a built-in retry mechanism and the traffic will come back to normal when the issue is resolved.

We will provide further updates in 30 minutes.

Posted Feb 28, 2023 - 20:08 PST

This incident affected: Europe (SDK Ingestion).