All the services are back to normal and the delay is cleared for the affected hosts completely.
Posted Aug 08, 2022 - 04:16 PDT
Monitoring
The degraded performance issue is resolved. And ingestion of data is getting cleared for the affected instances. We are monitoring this and will update here when all delay is cleared.
Posted Aug 08, 2022 - 03:03 PDT
Update
Further update: Some of the hosts are taking more time to boot than anticipated. We will update this space in another 30-45 minutes.
Posted Aug 08, 2022 - 02:16 PDT
Update
We have made progress and worked on the issue which was causing the degraded performance for this cluster. We are expecting another 45-60 minutes to get all systems back to normal.
Posted Aug 08, 2022 - 01:40 PDT
Update
We have encountered a few unforeseen situations and actively working on getting this issue fixed. Expecting more time to complete this activity. We will update the status in another 45 minutes.
Posted Aug 08, 2022 - 00:24 PDT
Update
We are continuously working on this issue to get it resolved. We are expecting another 30-40 minutes to get all systems back to normal.
Posted Aug 07, 2022 - 23:38 PDT
Identified
We are experiencing degraded performance on some of our EU (instances). Data ingestion will be delayed and some of the campaigns will be running slow/delayed. We are currently working on this and will provide an update regularly.
Posted Aug 07, 2022 - 22:56 PDT
This incident affected: Europe (API Ingestion, SDK Ingestion, SFTP Imports, Campaign Delivery, Data Exports).